SERVICE QUALITY OF NURSE IN THE SCOPE OF NATIONAL HEALTH INSURANCE IN BATU CITY

Sih Ageng Lumadi, Pipin Shintya Wulandari

= http://dx.doi.org/10.24990/injec.v2i1.24
Abstract views = 61 times | views = 5 times

Abstract


Introduction. The Program of Indonesian Government in 2014 is to apply health insurance based program which known as National Health Insurance (NHI). The concept of this program is all of Indonesian will have health insurance based on Gotong Royong principal. The concept of health provider will be totally changes in health provider, referral system and financing. This study aimed to known the phenomena of nursing quality assurance under NHI which held in the first and the second grade of health provider in Batu, East Java. Method. Qualitative study with in depth interview was used to explore the phenomena. 18 participants were participating in this study taken based on the inclusion criteria were taken by purposive sampling. There were five theme which were nurse responsiveness, assurance of health provider, tangible, empathy and reliability. Result. The satisfaction of patients receive care in Batu BPJS still not achieved optimally. Discussion. It is suggests for the next researcher to explore the factors which barrier the nurse to give the optimal serve
to national health insurance patient.

Keywords: Service Quality, Nursing, NHI

Full Text:

PDF

References


Anjaryani. 2009. Kepuasan Pasien Rawat Inap Terhadap Pelayanan Perawat Di RSUD Tugurejo Semarang. Tesis. Program Pascasarjana Universitas Diponegoro Semarang. Tidak Dipublikasikan.

ASKES. 2013. Pedoman Pengendalian Pelayanan dan Penanganan Fraud dan Abuse BPJS Kesehatan. Jakarta: PT Askes Persero.

Creswell, J. W. 2013. Qualitative inquiry and research design: Choosing among five approaches (Second ed.). Thousand Oaks, California: Sage Publication, Inc.

Ilyas, Yarsis. 2006. Mengenal Asuransi Kesehatan.FKM UI. Jakarta: CV. Usaha Prima

Nursalam. 2011. Manajemen Keperawatan aplikasi dalam Praktik Keperawatan Profesional. Edisi 3. Jakarta: Salemba Medika.

Undang Undang No. 40 tahun 2004 tentang Sistem Jaminan Sosial Nasional (SJSN)


Refbacks

  • There are currently no refbacks.




This journal is indexed by:

 


Copyright of Indonesian Nursing Journal of Education and Clinic (INJEC) (e-ISSN:2527-8819, p-ISSN:2527-8800).

 

View My Stats