Application of “Six Rights” on Medication Administration by Nurse and Patient Satisfaction

Imelda Rahmayunia Kartika, Vivi Melani

Abstract


Introduction: Giving the medications, nurse should pay attention to the principles of “six of rights", namely: right of patient, right medication, right dose, right way, right time, and right documentation. There are more than a half of nurses in a ward who are not provide medications in accordance with the Standard Operational Procedure  (SOP). The purpose of this study was to determine of the relationship between applications of Standard Operational Procedure  (SOP) six rights of medication administration by nurses and patient satisfaction. Methods: This study was using cross sectional design.There were 30 respondents taken by accidental sampling. This research was conducted in February 2017. Data collection used questionnaires and observation. Chi-Square test was used to analyze data. It can be known from 30 respondents who had six right in application of medication administration was performed good (50%) then respondents were satisfied (50%). Results: The results showed the significant relationship between the six rights of medication administration by nurse and the level of patient satisfaction (p = 0.003).Conclusion: It can be inferred that the higher interaction that occurs between nurse and patient in applying the principles of medication administration, it will higher patient satisfaction. Nurses suggested applying the six rights during medication administration.

Keywords


patient satisfaction, six rights on medication administration

Full Text:

PDF

References


Abdul, Saleh, & Sjattar. (2013). Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien Rawat Inap Rumah Sakit.

Adisasmito, W. (2014). Sistem Kesehatan. Edisi 2. Jakarta: Rajawali Pers

Aiken, L. H., Sermeus, W., Van den Heede, K., Sloane, D. M., Busse, R., McKee, M., … Kutney-Lee, A. (2012). Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. BMJ, 344(1717), 1–14. https://doi.org/10.1136/bmj.e1717

Brooks-Carthon, J. M., Kutney-Lee, A., Sloane, D. M., Cimiotti, J. P., & Aiken, L. H. (2011). Quality of care and patient satisfaction in hospitals with high concentrations of black patients. Journal of Nursing Scholarship, 43, 301–310. https://doi.org/http://dx.doi.org/10.1111/j.1547-5069.2011.01403.x

Gonzales, K. J. (2012). Assessments of Safe Medication Administration in Nursing Education. Journal of Nursing Education and Practice, 2(1), 39–50. https://doi.org/10.5430/jnep.v2n1p39

Gorgich EA1, Barfroshan S, Ghoreishi G, Y. M. (2015). Investigating the Causes of Medication Errors and Strategies to Prevention of Them from Nurses and Nursing Student Viewpoint. Glob J Health Sci., 8(8), 220–227. https://doi.org/10.5539/gjhs.v8n8p220

Hilmawan, F. A., Suprapti, E., & Solechan, A. (2014). Hubungan Antara Penerapan Standart Operational Procedure (SOP) Pemberian Obat Prinsip Enam Benar Dengan Tingkat Kepuasan Pasien Di RSUD Ungaran. Jurnal Ilmu Keperawatan Dan Kebidanan, 1–10.

Hughes, R. G., & Blegen, M. a. (2008). Chapter 37 . Medication Administration Safety. Patient Safety and Quality: An Evidence-Based Handbook for Nurses Vol. 2, 1–62.

Huynh, N., Snyder, R., Vidal, J. M., Sharif, O., Cai, B., Parsons, B., & Bennett, K. (2016). Assessment of the Nurse Medication Administration Workflow Process. Journal of Healthcare Engineering, 2016. https://doi.org/10.1155/2016/6823185

Kaasalainen, S. (2014). Medication administration. Canadian Fundamentals of Nursing, 662–750.

Kartika, I. R. (2014). Nursing Care Quality Indicators and Patient Satisfaction in the Hospital: a systematic review. The 1st International Conference on Education and Nursing Research, 1(1), 73–79.

Kartika, I. R. (2015). Affective Support By Nurse on Outpatient Satisfaction in Nursing Care. The International Conference on Fort De Kock Health Science College, 1(1), 66–74.

Kartika, I. R. (2016). Kepuasan Pasien Terhadap Interaksi Perawat Dalam Pemberian Informasi Kesehatan. Jurnal Keperawatan Fort De Kock, 3(1), 53–61.

Kutney-Lee, A., McHugh, M. D., Sloane, D. M., Cimiotti, J. P., Flynn, L., Neff, D. F., & Aiken, L. H. (2009). Nursing: A key to patient satisfaction. Health Affairs, 28(4), 669–677. https://doi.org/10.1377/hlthaff.28.4.w669

McLeod, M., Barber, N., & Franklin, B. D. (2015). Facilitators and barriers to safe medication administration to hospital inpatients: A mixed methods study of nurses’ medication administration processes and systems (the MAPS study). PLoS ONE, 10(6), 1–21. https://doi.org/10.1371/journal.pone.0128958

Nguyen, H. T., Nguyen, T. D., Van Den Heuvel, E. R., Haaijer-Ruskamp, F. M., & Taxis, K. (2015). Medication errors in Vietnamese hospitals: Prevalence, potential outcome and associated factors. PLoS ONE, 10(9), 1–13. https://doi.org/10.1371/journal.pone.0138284

Otani, K., Waterman, B., Faulkner, K. M., Boslaugh, S., Burroughs, T. E., & Dunagan, W. C. (2009). Patient satisfaction: focusing on “excellent.” Journal of Healthcare Management / American College of Healthcare Executives, 54(2), 93.

Pirinen, H., Kauhanen, L., Danielsson-ojala, R., Lilius, J., Tuominen, I., Rodríguez, N. D., & Salanterä, S. (2015). Registered Nurses ’ Experiences with the Medication Administration Process. Advances in Nursing, 2015(1), 1–10. https://doi.org/10.1155/2015/941589

Senarath, U., Gunawardena, N. S., Sebastiampillai, B., Senanayake, A., Lekamge, S., Seneviratna, A., … Wijeratne, D. (2013). Patient satisfaction with nursing care and related hospital services at the National Hospital of Sri Lanka. Leadership in Health Services, 26(1), 63–77.

https://doi.org/http://dx.doi.org/10.1108/17511871311291732




DOI: http://dx.doi.org/10.24990/injec.v2i2.144

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

This journal is indexed by:

 

 

 


 

 

 Creative Commons License

This journal (p-ISSN:2527-8800; e-ISSN:2527-8819) is licensed under a Creative Commons Attribution 4.0 International License.